Лучшая сторона PIN UP

Лучшая сторона pin up

Лучшая сторона pin up

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After the player filed a complaint with us, we asked him for more information and invited the casino's representatives to join the discussion. The casino eventually paid the player and confirmed the payment. We marked the complaint as 'resolved' in our system.

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The player from Germany had his winnings capped as a result of wrongly applied maximum win limit for free spins in combination with incorrect information from the casino support and missing bonus condition. The issue was eventually successfully resolved and the player received their winnings.

You can find more information about all of the complaints and black points in the 'Safety Index explained' part of this review.

The player from Austria deposited approximately 450 Euros but the amount was not credited to his casino account. Despite being debited from his account, the transferred money never arrived and support has not resolved the issue for 3 weeks. We closed the complaint becasue the player didn't reply to our messages and questions.

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Pino Casino has good bonus conditions and pays out too! But... makes it incredibly difficult to verify and against all reason they ask for a screenshot for every single deposit and that's not enough either, they also want the IBAN and also address etc which I don't get in the screenshot.

When determining the casino's Safety Index, we consider all complaints received through our Complaint Resolution Center, as well as the complaints submitted through other websites and channels.

Из минусов – бонус для новых клиентов в любой момент первое приложение мог бы быть вдобавок побольше.

The player from Portugal had reported a delay in her withdrawal request which had been initiated on April 30th, exceeding the stated 72-hour processing period. She had also mentioned inconsistent responses from the casino's chat support. Despite the here casino's assurance that the payment had been processed, the player's withdrawals were canceled and the funds were returned to her gaming wallet.

Man kann sich ja denken was passiert ist mit den 130 Euro,1500 Euro umsetzen mit 130 Euro.Das klappt nicht,man hat zwar die Möglichkeit Freispiele zu kaufen,das darf man aber in den 5 tagen nur einmal.Es kam wie es kommen musste ,das Geld ist weg.Wer von den Damen nun Recht hatte weiss ich bis heute nicht.

So far so good! After 3 payouts, a bank suddenly asks for a document with a transactions ID. Everyone knows that there is no such thing in Germany!

The player from Finland had experienced a sudden account closure while gaming on Octocasino and was unsure if it was connected to a previously self-imposed gambling ban. She had requested a refund of the remaining 7 euros in her account, but also believed the circumstances warranted a return of her full 70 euro deposit.

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